Reviews

They worked with my tight timeline and helped me get a good price

Kim and staff was great to work with!!!

The entire purchasing experience went great

These guys are the best in town Michael and Joey incredible people great service they know how to deal with people

Really enjoyed working with our salesman

Customer service is really next level! I particularly appreciated the text updates and personalized video. The only reason I'd hesitate to come back is price. $516.22 is too much for 2 hrs labor and no parts.

Katari and Joey are great to work with getting truck repaired. They continually notified me of progress. Great Employees

Everyone was pleasant and have a nice waiting area

As always -- professional and well treated. Job was completed as described and in decent time.

Colonial GMC has serviced my vehicle since I moved to Charlottesville. I have in general found their service to be thorough, professional, reasonable. However, my latest visit cost an exorbitant $3K. Surely some of the additional suggested services should have been noticed along the way. In any case, I elected to follow recommendations and complete everything. I asked about a possible loaner vehicle since it was supposed to just take a day. None were available, so I ended up renting a vehicle for several days (part had to be ordered, etc.) more expenses! I tried communicating with the service department several times, but got caught up in a trail of texts, multiple phone numbers, etc. At one point, my request for vehicle status resulted in a repeat of the initial video inspection, which was of no help. Clear, timely communication would help so much for those of us struggling to make a living (and pay for our vehicle repairs), particularly when we need our vehicles to perform our jobs.